top of page

Refund Policy

​

Refund & Cancellation Policy — Aesthetics & Beauty Lounge

1. Scope & Applicability
This policy applies to all treatments, services, bookings, deposits, and appointments made with Aesthetics & Beauty Lounge via the website or otherwise.

2. No Refunds Policy

  • No refunds will be given for any treatments once they have been performed.

  • Deposits are non-refundable in all cases.

  • By booking a treatment or making a deposit, you acknowledge and accept that no refunds will be issued under this policy.

3. Appointment Cancellations & Rescheduling

  • If you cancel your appointment at least 24 hours before the scheduled time, your deposit may be transferred / forwarded to a new appointment, subject to availability.

  • If you cancel with less than 24 hours' notice, you will forfeit your deposit and will not be eligible to reapply it to a new booking.

  • No refunds or credits will be given for “no-shows” (i.e. you fail to attend without prior notice).

  • In all cases, any new appointment must be scheduled within a reasonable timeframe (e.g. within [specify: 3 months / 6 months] of the original date), or the deposit will be forfeited.

4. Change of Treatment

  • If you wish to change the type of treatment at the time of booking or prior to 24 hours before the appointment, we may accommodate it (subject to practitioner capability and scheduling).

  • Any difference in price will be accounted for (you may need to pay the difference).

  • The original deposit will still be treated under the same cancellation / transfer rules above.

5. Business Cancellation / Rescheduling

  • In the unlikely event that we must cancel or reschedule your appointment (e.g. practitioner illness, equipment failure, unforeseen circumstances), we will notify you as quickly as possible and offer you alternative dates or a full credit of your deposit toward a new date.

  • You will not be entitled to any further compensation beyond the deposit credit in such circumstances.

6. Legal & Consumer Rights Considerations

  • While we reserve the right to enforce a “no refunds / non-refundable deposit” policy, under UK consumer law any contractual term must be fair and reasonable. (GOV.UK)

  • If a term is deemed unfair (e.g. it causes a significant imbalance to your detriment), it may not be enforceable. (The Caterer)

  • You may be entitled to remedies (including refund) if services are misdelivered, defective, not as described, or cannot be provided.

  • If you believe we are acting unlawfully or the policy unfairly denies your rights, you may contact a consumer advice service (e.g. Citizens Advice) or raise a complaint with the relevant authorities. (Citizens Advice)

7. How to Cancel / Reschedule

  • To cancel or reschedule, you must contact us by email or phone at least 24 hours before your appointment time.

  • Please include your name, booking reference, date/time of appointment, and reason for cancellation/change.

  • We will confirm receipt of your cancellation / rescheduling request.

8. Exceptions & Special Cases

  • In the event of a medical emergency or serious illness (with proof), we may at our discretion consider waiving some or all forfeiture of deposit—but this is not guaranteed.

  • Special packages, promotional offers, or prepaid memberships may have separate terms; always check the specific offer’s terms.

  • Any refunds mandated by law (e.g. for faulty services) override this policy where applicable.

9. Policy Updates
We may revise this policy occasionally (e.g. due to changes in law, business practices). The latest version will always be published on our website, with the effective “Last Updated” date. Continued use of our services after changes constitute acceptance of the new terms.

​

bottom of page